Customer service representative

You like communication and you cope well with advising someone in need over the phone, you understand the basics of customer service - then you are welcome to the Kontaktikeskus as a CUSTOMER SERVICE REPRESENTATIVE.

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Your tasks are:

- Customer service and advice by phone or answering e-mails;

- Clarifying the client's needs and finding a suitable solution;

- Development of service quality;

- Developing your own competencies.

 

Comes in handy:

- You have good written self-expression skills to answer customer e-mails;

- You communicate both orally and in writing in Estonian and Russian;

- In addition to Estonian and Russian, communication in Finnish or English is the basis for a higher salary;

- You are ready to work according to the schedule - in addition to daytime shifts, late evenings and weekends as well;

- You have experience using a computer at the level of a regular user and you are competent in finding information on the Internet;

- You are conscientious and eager to learn.

 

We offer:

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- The possibility to use the working time by working flexibly either in the home office or in one of our offices;

- If necessary, use the company's tools;

- Varied work - an opportunity to acquire practical skills in various fields such as finance, insurance, e-commerce, etc;

- On-the-job training in a friendly and supportive team;

- In addition to the basic salary, bonuses according to the contribution.

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To apply, fill out the contact form or contact the head of our customer service department.

Feel free to contact us for more information: call 553 2818 or send an e-mail to mari@kontaktikeskus.ee.

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Kontaktikeskus OÜ has been a call center operating since 1994.

We deal with customer service and advice on a daily basis, as well as skilled direct sales over the phone. About 200 professionals in their field work in the contact center.

We have offices in cities all over Estonia - in Tallinn, Haapsalu, Paide, Pärnu, Jõhvi, Valga, Rapla and Daugavpils in Latvia.

Our company's goal is excellent customer service and skilled sales!