Customer service representative

We are looking for a friendly and positive customer support specialist, who enjoys communication and wants to provide customers the best service experience in both calls and e-mail. If you are a good communicator and enjoy solving problems, we look forward to your application!

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Your tasks are:

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• Customer service by phone and e-mail/chat;

• Understanding the client's needs and offering the best solutions;

• Maintaining a high level of service quality, providing a pleasant service experience.

• Continuous improvement of acquired knowledge and skills.

 

Our expectations for you:

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• You are conscientious, eager to learn and ready to constantly develop and learn new skills. You stick to work processes.

• Very good communication skills (both verbal and written). You can solve difficult situations calmly and professionally;

• Knowledge of at least three languages: Estonian, Finnish / Russian / English. Knowledge of other languages ​​is beneficial;

• Ability to empathize: you can put yourself in the customer's situation and offer personal help;

• Good computer skills: you can quickly use different customer management software and office programs;

• Willingness to work according to schedule (including evening and weekend shifts);

• Previous experience in customer service is an advantage, but not required - we offer extensive training.

 

We offer:

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• Paindlikku töökorraldust: võimalus töötada nii kodukontoris kui meie kontorites üle Eesti.

• Põhjalikku väljaõpet ja enesearendamise võimalusi.

• Vaheldusrikast tööd erinevates valdkondades.

• Tööks vajalikke töövahendeid.

• Sõbralikku ja toetavat meeskonda.

• Konkurentsivõimelist töötasu, millele lisanduvad boonused vastavalt saavutatud tulemustele.

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To apply:

If you feel that this job is right for you, fill out the application form or contact me directly at terje@kontaktikeskus.ee.