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Services
Customer service or telephone sales are probably not the main activity of your company, but a means to achieve the desired goals. Trust us - trained and experienced people to deal with your customers - every day, at a professional level.
Customer service
The priority of Kontaktikeskus is to communicate with and serve your company's customers 24 hours a day, 7 days a week.
Telemarketing
We work efficiently for your goals - you will get bigger sales numbers and more satisfied customers.
Why Kontaktikeskus?
Call center professionals
Both customer service and telephone sales are performed by service experts who keep the customer's needs and satisfaction in mind in every situation.
Our results and quality oriented sales team can handle every call. All offices have their own sales trainer and team leader who ensures that calls are made professionally and efficiently.
Experiences
We have experience in mapping, creating and implementing various customer service and telemarketing solutions. A long period of activity in the Baltic market has given us good experience with both simpler and more complex fields.
More than 50 local and international companies use our services.
Continuous training
To maintain a high standard, learning and self-improvement is essential for both telemarketers and permanent part of the customer service agents work. The training activities include professional knowledge related to the service as well as call handling and communication training.
Quality, transparency and speed
The quality of the service is verifiable and our reporting is transparent. We serve your customers according to updated information in real time. This ensures that all the changes reach the employee immediately and the information reaching the customer is always correct.
Results
Your sales results will improve significantly thanks to our expert knowledge and expert sales strategies. We guarantee efficient use of time and the best sales result.
Reports
Statistical information on the number of calls and minutes, length of calls and other parameters arrives in your mailbox regularly.
Feedback
Thank you for your feedback, dear customers!
“Unlike other call centers, the attitude of the Contact Center has remained humane, understanding and operative even towards smaller cooperation partners.”
- Kliendihalduse OÜ, infoteenus 16366
"Kontaktikeskus' team has shown itself to be a professional partner with whom communication is easy and the results are good."
- Hansapost
“Flexibility; consideration of the interests of your business partner and the opportunity to discuss problems and find solutions; Kontaktikeskus thinks along and offers its own options/solutions!”
- Eesti Mündiäri
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Info
Contact us
+372 630 4001
KONTAKTIKESKUS OÜ
Reg kood: 11724971
KMKR: EE101320058SEB
Pank IBAN: EE081010220105800014